Return And Exchange

Thank you for your order and sincerely hope that your dog or cat enjoys the product you ordered. If there is any problem with the quality of the product, or you don't like the product you got, don't worry, we will do our best to return or exchange the product for you. Don't worry, we will do our best to return or exchange your order.

Our return items need to meet the following conditions to be eligible for a refund or exchange:

The item is in brand-new condition and must be returned in the original packaging with no dog or cat hair.

If the above conditions are met, next proceed to the exchange or return process based on the information below.

Exchange

Send an email to support@pawoops.com within 30 days of receiving the item to obtain the exchange address and communicate other details.
All returned items must be in new condition and subject to inspection.
Party responsible for return and exchange freight: The customer is responsible for the shipping costs associated with returns and exchanges.
Customers are responsible for the freight charges incurred for returns and exchanges.
Once we receive your returned item, we will promptly send you a replacement.

Returns

Send an email to support@pawoops.com within 30 days of receiving the item to obtain the exchange address and communicate other details.
All returned items must be in new condition and subject to inspection.
Party responsible for return and exchange freight: The customer is responsible for the shipping costs associated with returns and exchanges.
Customers are responsible for the freight charges incurred for returns and exchanges.
All returned items must be in new condition or a $10 restocking fee will be deducted from the refund.
After we receive the returned item and verify its condition, the refund will be processed through the original payment channel within 14 business days.(The refund does not include the shipping fee paid at the time of purchase)

The product you received is defective or not the same one you purchased?

Dear customer, after you receive the item by mail from us, we strongly recommend that you take the time to inspect it thoroughly to ensure that the item is in good condition and meets your expectations. If there are any issues with the product, or you don't like it, please contact our customer service team at support@pawoops.com within 2 business days of receiving the item. We will solve any problems you encounter quickly and effectively. thank you for your support.

Order Cancellation

Please double-check the size, color, quantity, recipient, shipping address and other information before payment. Make sure the order is accurate.
If you want to modify your order, please send an email to support@pawoops.com within 3 hours after placing your order). We will be happy to revise and respond within 1 business day.
Your order cannot be canceled once it has been processed and packaged.